COVID-19 PROTOCOLS

Updated 13th April, 2022
 

Covid-19 Protection Framework -

"Traffic Light" system at Matakana Cinemas

Under the Covid-19 Protectection Framework in order to be able to open & operate our business across the red, orange & green 'traffic light' settings we will be following these public health measures:  

 

Mask wearing in red & orange of the Covid-19 Protection Framework

As we are an indoor venue, mask wearing is preferential for everyone over the age of 12 years old in our foyer and it is highly encouraged within our three movie theatres while NZ is in the red & orange levels of the framework.

It is fine to remove your mask while eating or drinking during your movie. 

Our staff wil lcontinue to wear masks.

 

Social Distancing and allocated seating in red of the Covid-19 Protection Framework

In orange & green of the framework social distancing is not required however we will still continue to use allocated (numbered) seating for all of our film sessions. 

NOTE: We ask that you adhere to 1-metre distancing throughout all common areas and theatres while we are in red.

In red  we use the allocated seating & our social distancing feature of our booking system so you can select seats and the system will automatically apply social distancing to keep your group spaced from other patrons. 

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Please be sure to sit in the same allocated seat number that appears on your ticket.

Our ticketing terms & conditions (T's & C's) have been updated to reflect these changes.

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FAQ's

Is Matakana Cinemas able to open in the Covid-19 Protection Framework?

- In the protection framework red setting, NZ cinemas can operate w/ socially distanced seating and masks encouraged.

- In the protection framework orange setting, NZ cinemas can operate w/ masks encouraged.

- In the protection framework green setting. 

HERE is some further information from the business.govt.nz website about COVID-19 Protection Framework guidance if you operate entertainment, recreation, and exercise businesses and services.

 

Is proof of vaccination required?

Based on NZ Ministry of Health guidance, from 11.59pm on April 4th proof of vaccination is no longer required for the forseeable future at Matakana Cinemas.

 

Do I need to register my visit?

QR code scanning is no longer mandatory therefore it is no longer required on our premises.

 

Do I need to wear a facemask?

To keep yourself and others safe at Matakana Cinemas it is highly encouraged that you wear a mask in our foyer space unless you have a medical exemption to not wear one. Once inside our theatres it is not mandatory but highly encouraged that you wear one unless eating or drinking.

You will see all of our team members also wearing masks while on your visit to us.

 

What if I forget my facemask?

Please try to remember to bring and wear your own mask, however we will keep a limited amount of disposable masks at our box office which we can offer to guests who are purchasing tickets at a cost of $1 per mask. 

If you are with a friend or family member who has their mask, please send them into the foyer to ask for one from our team.

Alternatively masks are available to purchase at Matakana Pharmacy just along the road from Matakana Cinemas.

 

What safety measures do you have in place on site?

We want to make your experience as enjoyable and safe as possible.

To facilitate this, we are implementing a comprehensive range of safety measures to meet Government and Ministry of Health COVID-19 guidelines.

Here’s a rundown of some of the measures we’re putting in place:

  • We encourage all visitors wear a facemask while in our foyer area; mask wearing is encouraged once inside our theatres.
  • At ‘red setting’ setting of the Covid-19 Protection Framework, please endeavour to maintain a one-metre physical distance in the foyer, theatres and from our staff and from any other people who are not in your own bubble.
  • It is our preference that payments are made using our PayWave contactless EFTPOS/credit card facilities.
  • All high-contact areas will be regularly cleaned throughout the day.
  • Hand sanitiser stations are located across the cinema foyer for you to use. 

 

Can I pay in cash?

We would prefer if all payments made while at Matakana Cinemas were with a debit or credit card (we utilise PayWave EFTPOS software) and not with cash.

 

Can I still use my Matakana Cinemas gift voucher?

Yes you can.

 

 
 
 

Hand sanitisers & hygiene protocols

- We have 70%+ ethanol alcohol based hand sanitiser units in our foyers and near cinema entrances for everyone’s use. 


 

Face masks ("Traffic light" Red & Orange

- We request that face masks or coverings are worn in our common areas including the cinema foyer, bathrooms and at the box office.
- It is not mandatory to wear face masks once you are inside the theatres, however we do encourage it.
- Our staff will be wearing face masks.
 
 
 

 


Group distancing ("Traffic light" Red)

- We will be provisioning for 1x seats distance (+1 metre) on either side of your group from the next nearest group or groups in the row in the theatres

- Please maintain 1 metre distancing in the cinema foyer.

Group distancing ("Traffic light" Orange)

- Social distancing is not required.


Enhanced cleaning processes

- Our cinema team have increased the frequency of cleaning and disinfecting of all high traffic areas and commonly-touched surfaces throughout the day. This includes but is not limited to: tables, door handles, counters, railings, benches, and EFTPOS terminals.

 
- In conjunction with our commercial cleaners Crest, we have increased the frequency of our bathroom checks and spraying disinfectant on all surfaces.
 
- Staff will be frequently washing their hands throughout their shifts with soap and paper towels. Hand sanitiser is also available at point of sale terminals.
 
- If staff are feeling unwell they have been advised to stay home and consult Healthline and we will follow their advice.

Contactless purchasing encouraged

 

- We encourage ticket purchases to be made in advance via our website's V-Tix system: www.matakanacinemas.co.nz
 
- If purchasing on site, it is our preference for you to use contactless payment EFTPOS PayWave whenever possible.

 


Personal health policy if unwell

 
- We encourage our patrons and require that our staff to stay home if you or they have any cold or flu-like symptoms.
 
- It is important to us to keep you and our community safe and we appreciate your understanding.
 
-If you are feeling unwell or been in contact with someone unwell then please do not come to the cinema until you have recovered - if you have already purchased a ticket, please call us, we are happy to refund or credit you.