Ticketing Terms & Conditions

Updated 5th April 2022
* Movie tickets can only be purchased from this Website by credit card.
* Movie tickets purchased via this Website will be available for collection at the relevant cinema.
* Movie tickets purchased via this Website are non-refundable and are not available for exchange, unless required by law.
* Prices on this Website include Tax where applicable.
* Seat reservation for movie tickets purchased via this Website is on a "best available" basis and is carried out by a prescribed computer program.
 * By purchasing movie tickets via this Website, you agree that: (a) You will accept the seat reserved for each ticket purchased; and (b) We make no warranties or representations to you that you will be seated in a particular seat, row or section of the relevant cinema.
* You agree that we may at our discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Website.
* Movie tickets are made available subject to the classification of the relevant film given by the Office of Film and Literature Classification.
* Where voucher tickets are purchased, suitable identification must be presented upon collection of the tickets.


By entering Matakana Cinema’s premises or on purchase of an event or cinema ticket you agree to comply with all Government and Ministry of Health COVID-19 related requirements at the time.

- At the red level of the Covid-19 Protection Framework, social distancing (1 metre) is required.

- Mask wearing is not mandatory inside the theatres, but remains highly encouraged. We request that you wear a mask while in the common areas such as queuing & purchasing at the box office, bathrooms, and while passing through our lobby.

- If you feel unwell please stay home and contact your health provider. We will provide a refund or voucher in accordance with our Refund Policy.


Payment Methods:

Matakana Cinemas accepts Visa, MasterCard and credit. 

Booking Fees for tickets purchased on this website are subject to a Booking Fee per ticket charge which is a non-refundable charge. 
Matakana Cinemas reserves the right to alter any and all fees from time to time and without notice. 
Allocated Seating
Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is a on a “best available” basis and is not available and the session is a general admit.


Amount of Tickets per Customer or "Ticket Limits":

When purchasing tickets on this website you are limited to a specified number of tickets for each movie session/event.

Censor Warning:
By purchasing a ticket online for a restricted (“R” rated) film, you agree that you are of an age legally permitted to view the film. Photo identification can be requested of any patron at any time who wishes to view restricted content. Failure to present an ID with a birthday which management deems to be valid will result in refusal of entry.



Where tickets requiring identification are purchased, suitable identification must be presented upon collection of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place. 

Order Confirmation:
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the booking. Only you may be aware of any problem that has occurred during the purchase process. Matakana Cinemas will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. If in doubt, please contact Matakana Cinemas on 09 423 0218.


Ticket Collection:

Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cinema Ticket Counter or Booking reference entered at a Cinema Kiosk (where this is available) in order to obtain a physical ticket for entry to the movie session/event. 

Refunds and Exchanges:

Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. 

Ticket is good for showtime on ticket only. 
Tickets are non-refundable, this includes where you simply change your mind, when a member of your party does not show up, or where you do not have a receipt for the product or services.
However, Matakana Cinemas management can show discretion where good reason is accepted.



Online tickets must be presented at the box office before entering the auditorium OR you can stop by the box office and give us your name to print your tickets along with your ID. 

Purchasing tickets in advance does not guarantee your group seats adjacent to each other.
GST Prices on this website include GST where applicable.


Special Events:

Cinema management reserves the right to release all unpaid bookings to the public 24 hours before the start of the special event. Special events are denoted

Pricing and Other Errors:

If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then Matakana Cinemas will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events:

Occasionally, events are cancelled or postponed by Matakana Cinemas. Should this occur, Matakana Cinemas will attempt to contact you and refund the amount as per the policy of Matakana Cinemas. 

Matakana Cinemas may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.


High Fives:

By purchasing a ticket, you and every member of your party agree to high five any Matakana Cinemas staff member upon request.

Competition Rules:

By entering any promotion or competition you are bound by and agree to comply with the competition terms and conditions of that competition. 

Need Help? Contact the Matakana Cinemas team, during business hours, on 09 423 0218 to request assistance with your Booking or Payment.


Modification of terms:

Matakana Cinemas reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.

Ticket purchase and billing information:

When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner: [ ]. More information on how [ ] handles your information can be found at [insert URL].

Electronic email addresses:

We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent. If there is an issue with your booking or a Cancellation or Postponement of your show, email will be our primary method of contacting you.

Governing Law:
These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand.

Privacy Policy:

*Covid-19 update – November 2021*
In accordance with the Ministry of Health guidelines State Cinemas encourages all customers to use the contact tracing app and the many QR codes dotted around the cinema. If you do not wish to use the app, sign-in sheets have been made available in the foyer. The information collected will be held in the strictest confidence and only released to the appropriate authority should it be needed.
For more information on the contact tracing requirements please visit the official government covid-19 website.

Matakana Cinemas respects your privacy and recognises the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites.
In general, you can visit Matakana Cinema’s website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.

Some of our web pages use cookies so that we can better serve you with customised information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information. If you choose not to provide the information we request, you can still visit the Matakana Cinema’s website, but you may be unable to access certain options, offers and services.

Matakana Cinemas will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). Matakana Cinemas will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

Matakana Cinemas will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Matakana Cinemas will continue to enhance our security procedures as new technology becomes available.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. Matakana Cinemas will attempt to respond to all reasonable concerns or inquiries within a week.